The checkout counter was a problem, too. One day there were about 10 people in line and some old man returning a bunch of CDs and only one clerk. I'll bet I waited more than 20 minutes. Most people left the line all together, put down their merchandise, and walked out. Management like that isn't likely to garner repeat customers.
Anyway, the reason I stopped going to the one near my house was one particular employee. He was into fantasy novels, but the slasher chick kind (I hate these). He would follow me through the fantasy section and make recommendations. It made me quite uncomfortable. I mean, wow, I'm female and in the fantasy section! (Sometimes I was there with my boyfriend, which should have strongly suggested I didn't want to be approached by some random male...guess some people are oblivious.) Though I later saw that I wasn't the only person he followed. He approached a woman my mom's age and recommended Pride and Prejudice and Zombies
Anyway, it's sad that there's one less bookstore choice now. My boyfriend and I used to go to the bookstore nearly every other week, but you can't go to the same one over and over because you see the same books.
I'll leave you with this, an image from a Borders location that was liquidating (courtesy of one of the Failblog sites):
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